K DOLLAR
What is K Dollar?
K Dollar is a cutting-edge means of payment used at K11. You can earn KLUB Points with your spending, convert KLUB Points to K Dollars and spend as instant cash at participating merchants.
K Dollar Conversion Rate
Gold Card Member
200 KLUB Points = 1 K Dollar as HKD1 instant cash*
Black Card Member
150 KLUB Points = 1 K Dollar as HKD1 instant cash*
Remarks: *Min. spending amount is 10 K Dollars
How to Convert KLUB Points to K Dollars?
1. Press the 'Me' button & log in to your KLUB 11 Membership account
2. Then press 'K Dollar'
3. Either drag the slider or key in the exact amount* by pressing the 'pen icon'. Then press 'Pay with K Dollars'
*The minimum spending amount is 10 K Dollars
4. Present the QR Code# to the shop staff of participating merchants^ to scan
#The QR code represents the amount of K Dollars you converted from KLUB Points.

^The QR Code wil be expired in 60 seconds. The KLUB Points used to converted in K Dollar will be deducted from your account upon successful scanning of the QR Code and is not refundable.
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FAQ
Why do I earn lesser KLUB Points than before?
Effective from April 1, 2017, the earning of KLUB Points will be changed from 10 KLUB Points for every HKD1/RMB1 to 1 KLUB Point for every HKD1/RMB1 spent at K11 Hong Kong.
The KLUB Points as of March 31, 2017 in the member’s account shall be divided by 10 and adjusted automatically on 1 April 2017. All KLUB Points decimals will be rounded up to the closest single digit.
Does that mean I need to spend more money or time to earn enough KLUB Points for reward redemption?
All the required KLUB Points for reward redemption will be adjusted accordingly at the same ratio (i.e. the reward that originally requires 100,000 KLUB Points will be adjusted to 10,000 KLUB Points). Therefore, the value of your points earned upon your spending and value and the current program operations remain unchanged.
Why are the KLUB Points in my account reduced?
Effective from April 1, 2017, we have adopted a new integration mechanism. With the new earning proposition (i.e. HKD1/RMB1 = 1 KLUB Point) in place from the Effective Date onwards, the KLUB Points balance will be divided by 10 and adjusted automatically on 1 April 2017. For example, if your balance is 250,000 KLUB Points by 31 March 2017, it will be automatically adjusted to 25,000 KLUB Points on April 1, 2017.
To check the updated KLUB Points Balance, you can log in to your account on the KLUB 11 website or via “K11 HK” Mobile App.
What is K Dollar?
K Dollar is a new means of payment to be used in K11. KLUB 11 Gold Card Members can convert 200 KLUB Points into 1 K Dollar and use as HKD 1 instant cash at participating merchants at K11 Hong Kong.
Can Non-KLUB 11 Black Card/Gold Member use K Dollar for payment?
No. K Dollar is eligible to KLUB 11 Black Card/Gold Card Members who have sufficient KLUB Points to convert into K Dollars as instant cash to spend at participating merchants. KLUB 11 Pre-Members and other customers can become a Gold Card Member with a same-day spending of HKD3,000, and to earn KLUB Points for K Dollars conversion.
Which are the participating merchants that accept K Dollars?
Please view Brand on Klub 11 website to learn more.
How do I know which are the Participating Merchants?
We will update KLUB 11 Black Card/Gold Card Members from time to time through different channels, including including KLUB 11 website, “K11 HK” Mobile App, eNews and promotion materials for tenants etc…
How to convert into and use K Dollars?
KLUB 11 Black Card/Gold Card Members simply follow the below steps:

i. Info shop staff of Participating Merchant about the wish to use K dollars
ii. Login to member’s account via “K11 HK” Mobile App
iii. Select ‘K Dollar’ menu bar and convert KLUB Points into K Dollars, and the system will generate a QR Code representing the spending amount of K Dollars
iv. Present the QR code to the shop staff of participating merchants to scan
v. After successful scanning, the spending amount of K Dollars will be deducted immediately
vi. After the transaction is completed, the transaction record of K Dollars conversion from KLUB Points can be checked in the account
Is there any usage time limit of K Dollars?
The QR code which converted KLUB Points into K Dollar will be expired every 60 seconds. Once the code is expired, member can re-generate the code. If the QR code is not scanned within 60 seconds, both K Dollars and KLUB Points will not be deducted.
Is it a must to convert KLUB Points into K Dollars each time you use K Dollars? Can K Dollar be stored after conversion?
Yes. K Dollars must be used right after converting from KLUB Points and cannot be stored in KLUB 11 Member’s account.
Is there any expiry date for KLUB Points-K Dollar conversion?
K Dollars must be used at Participating Merchants right after converting from KLUB Points. To use K Dollars, you must convert KLUB Points into K Dollars via “K11 HK’ Mobile App before the points expired and spend immediately at Participating Merchants. If the KLUB Points have expired, it means that you can no longer be able to convert KLUB Points into K Dollars.
Can the converted K Dollars be refunded?
The QR Code representing the converted K Dollars must be successfully scanned by tenant’s tablet to complete the payment by K Dollars. Therefore, K Dollars which are converted but the QR Code has not been scanned will automatically resume to KLUB Points.
Can K Dollar being refunded when I request sales refund from Participating Merchants?
No. K Dollars that converted by KLUB Points and which the QR code is successfully scanned at Participating Merchants are not reversible nor refundable.
Is there any spending maximum cap for K Dollar?
Minimum 10 K Dollars must be used in every single transaction, while there is no maximum cap for now.
Is K Dollar transferable or donated? Can it be converted into cash or KLUB Points?
K Dollar is not transferable and cannot be converted into cash or back to KLUB Points.
Can I pay K Dollar in advance?
No.
How can I check my K Dollar balance?
KLUB 11 Black Card/Gold Members can download/login to “K11 HK” Mobile App, and use the built-in tools to calculate the amount of K Dollars that can be converted by existing KLUB Points balance.
Can the spending paid with K Dollar be used for KLUB Points registration?
No. K Dollar is a reward converted by KLUB Points, therefore it cannot be treated as a spending like cash or credit card to earn KLUB Points.
Can DS Dollar and K Dollar be used for payment in the same transaction?
Yes. KLUB 11 Black Card/Gold Members can use DS Dollar and K Dollars converted by KLUB Points for payment in the same transaction.
For example: Member purchase HKD 1,296 in K11 Design Store on 10 March, pay by $100 K11 Design Store gift voucher, 28 K dollars converted by KLUB Points as instant cash, and 100 DS Dollars to settle the payment. Hence, the member entitled DS Dollars reward on 11 March (i.e. HKD 1,296 – 228) * 11%, equal to HKD 117.5 for next time purchase in K11 Design Store, valid till 30 September 2017.
Can KLUB 11 Memebrs use K Dollars to enroll workshops?
No. Fee for workshops can be settled by KLUB Points or Hong Kong Dollars only.
Can KLUB 11 Pre-Member convert KLUB Points to K Dollars?
No. Pre-Member cannot earn KLUB Points and hence cannot convert KLUB Points to K Dollars.
Am I entitled to the reward of Spend Stimulation Programme if I spent with K Dollars?
On the basis of the ineligibility to earn KLUB Points with K Dollars spending (given that K Dollar is a reward that converted by KLUB Points), you are not entitled to the reward of Spend Stimulation Programme even if the K Dollars spending amount (no matter full or partial payment) reaches the spending requirement.
We will use the cash / credit card spending amount as a redemption rule for the reward.