K DOLLAR
What is K Dollar?
K Dollar is a means of payment used at K11. You can earn KLUB Points with your spending, convert KLUB Points into K Dollars and spend as instant cash at participating merchants.
K Dollar Conversion Rate
General Member
250 KLUB Points = 1 K Dollar as HKD1 instant cash*
Gold Card Member
200 KLUB Points = 1 K Dollar as HKD1 instant cash*
Black Card Member
150 KLUB Points = 1 K Dollar as HKD1 instant cash*
Remarks: *Min. spending amount is 10 K Dollars
How to Convert KLUB Points to K Dollars?
1. Press the 'Me' button & log in to your KLUB 11 Membership account
2. Then press 'Use K Dollars'
3. Key in the exact amount* and press 'Pay Now'
*The minimum spending amount is 10 K Dollars
4. Present the QR code# to the shop staff of participating merchants^ to scan
#The QR code represents the amount of K Dollars you converted from KLUB Points.

^The QR Code is valid for 60 seconds. The KLUB Points used to convert into K Dollar will be deducted from your account upon successful scanning of the QR code and is not refundable.
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FAQ
What is K Dollar?
K Dollar is a means of payment being used in K11. KLUB 11 General Members can convert 250 KLUB Points into 1 K Dollar, while Gold Card and Black Card Members can convert 200 and 150 KLUB Points respectively into 1 K Dollar, and use as HKD1 instant cash at participating merchants at K11 Hong Kong.
Which are the participating merchants that accept K Dollars?
Please refer to ‘Brand’ in the next tab or directly from “K11 HK” Mobile App.
How to convert KLUB Points into K Dollars?
Simply follow the below steps:
i. Inform shop staff of Participating Merchant about the wish to use K Dollars
ii. Login to member’s account via “K11 HK” Mobile App
iii. Select ‘Use K Dollars’, key in the exact amount and press 'Pay Now'
iv. A QR code representing the spending amount of K Dollars will be generated
v. Present the QR code to the shop staff of participating merchants to scan
vi. After successful scanning, the spending amount of K Dollars will be deducted immediately
vii. After the transaction is completed, the transaction record of K Dollars can be checked in the account
Is there any usage time limit of K Dollars?
The QR code which converted KLUB Points into K Dollar will be expired every 60 seconds. Once the code is expired, member can re-generate the code. If the QR code is not scanned within 60 seconds, both K Dollars and KLUB Points will not be deducted.
Is it a must to convert KLUB Points into K Dollars each time you use K Dollars? Can K Dollar be stored after conversion?
Yes. K Dollars must be used right after converting from KLUB Points and cannot be stored in KLUB 11 Member’s account.
Is there any expiry date for KLUB Points-K Dollar conversion?
K Dollars must be used at Participating Merchants right after converting from KLUB Points. To use K Dollars, you must convert KLUB Points into K Dollars via “K11 HK’ Mobile App before the points expired and spend immediately at Participating Merchants. If the KLUB Points have expired, it means that you can no longer be able to convert KLUB Points into K Dollars.
Can the converted K Dollars be refunded?
The QR Code representing the converted K Dollars must be successfully scanned by tenant’s tablet to complete the payment by K Dollars. Therefore, K Dollars which are converted but the QR Code has not been scanned will automatically resume to KLUB Points.
Can K Dollar being refunded when I request sales refund from Participating Merchants?
No. K Dollars that converted by KLUB Points and which the QR code is successfully scanned at Participating Merchants are not reversible nor refundable.
Is there any spending maximum cap for K Dollar?
Minimum 10 K Dollars must be used in every single transaction, while there is no maximum cap for now.
Is K Dollar transferable or donated? Can it be converted into cash or KLUB Points?
K Dollar is not transferable and cannot be converted into cash or back to KLUB Points.
Can I pay K Dollar in advance?
No.
How can I check my K Dollar balance?
KLUB 11 Black Card/Gold Members can download/login to “K11 HK” Mobile App, and use the built-in tools to calculate the amount of K Dollars that can be converted by existing KLUB Points balance.
Can the spending paid with K Dollar be used for KLUB Points registration?
No. K Dollar is a reward converted by KLUB Points, therefore the spending amount settled by K Dollars cannot earn KLUB Points.
Can KLUB 11 Memebrs use K Dollars to enroll workshops?
Yes. Some of the KKA workshops accept using K Dollars to settle full or part of the enrollment fee.
Am I entitled to the reward of Spend Stimulation Programme if I spent with K Dollars?
On the basis of the ineligibility to earn KLUB Points with K Dollars spending, you are not entitled to any rewards of Spend Stimulation Programme. Such rewards are based on net spending excluding spending settled by K Dollars or K11 physical / electronic gift vouchers.