K DOLLAR

What is K Dollar?

K Dollar is a means of payment used at K11. Upon joining as KLUB 11 member & bind with K Dollar Program’s account, you can earn K Points with your spending, convert K Points into K Dollars and spend as instant cash at participating merchants.

K Dollar Conversion Rate
General Member

250 K Points = 1 K Dollar as HKD1 instant cash*

Gold Card Member

250 K Points = 1 K Dollar as HKD1 instant cash*

Black Card Member

250 K Points = 1 K Dollar as HKD1 instant cash*

Remarks: *Min. spending amount is 10 K Dollars
How to Convert K Points to K Dollars?
1. Press the 'Me' button & log in to your KLUB 11 Membership account
2. Then press 'Use K Dollars'
3. Key in the exact amount* and press 'Pay Now'

*The minimum spending amount is 10 K Dollars

4. Present the QR code to the shop staff of participating merchants to scan

#The QR code represents the amount of K Dollars you converted from K Points.
^The QR code is valid for 60 seconds. The K Points used to convert into K Dollar will be deducted from your account upon successful scanning of the QR code and is not refundable.

FILTER BY
FILTER BY
Categories
Locations
Brands
No Results found
FAQ
What is K Dollar?

K Dollar is a means of payment used at K11 MUSEA, K11 Art Mall, K11 ARTUS, Rosewood Hong Kong, designated Chow Tai Fook stores, D·Park, THE FOREST, FREE DUTY & etc. You can earn K Points with your eligible spending and convert them into K Dollars and spend as instant cash at over 500 participating merchants. Please visit K Dollar Program website (https://www.krewards.com) for more details

Which are the participating merchants that accept K Dollars?

Please refer to ‘Brand’ in the next tab or directly from “K11 HK” Mobile App.

How to convert K Points into K Dollars?

KLUB 11 Members simply follow the below steps:
i. Inform shop staff of Participating Merchant about the wish to use K dollars 
ii. Login to member’s account via “K11 HK” Mobile App 
iii. Select ‘K Dollar’ menu bar and convert K Points into K Dollars, and the system will generate a QR Code representing the spending amount of K Dollars
iv. Present the QR code to the shop staff of participating merchants to scan
v. After successful scanning, the spending amount of K Dollars will be deducted immediately
vi. After the transaction is completed, the transaction record of K Dollars conversion from K Points can be checked in the account

Is there any usage time limit of K Dollars?

The QR code which converted K Points into K Dollars will be expired every 60 seconds. Once the code is expired, member can re-generate the code. If the QR code is not scanned within 60 seconds, both K Dollars and K Points will not be deducted.

Is it a must to convert K Points into K Dollars each time you use K Dollars? Can K Dollar be stored after conversion?

Yes. K Dollars must be used right after converting from K Points and cannot be stored in KLUB 11 Member’s account.

Is there any expiry date for K Points-K Dollar conversion?

K Dollars must be used at Participating Merchants right after converting from K Points. To use K Dollars, you must convert K Points into K Dollars via “K11 HK’ Mobile App before the points expired and spend immediately at Participating Merchants. If the K Points have expired, it means that you can no longer be able to convert K Points into K Dollars.

Can the converted K Dollars be refunded?

The QR Code representing the converted K Dollars must be successfully scanned by tenant’s tablet to complete the payment by K Dollars. Therefore, K Dollars which are converted but the QR Code has not been scanned will automatically resume to K Points.

Can K Dollar being refunded when I request sales refund from Participating Merchants?

No. K Dollars that converted by K Points and which the QR code is successfully scanned at Participating Merchants are not reversible nor refundable.

Is there any spending maximum cap for K Dollar?

Minimum 10 K Dollars must be used in every single transaction, while there is no maximum cap for now.

Is K Dollar transferable or donated? Can it be converted into cash or K Points?

K Dollar is not transferable and cannot be converted into cash or back to K Points.

Can I pay K Dollar in advance?

No.

How can I check my K Dollar balance?

KLUB 11 Members can download/login to “K11 HK” Mobile App, and use the built-in tools to calculate the amount of K Dollars that can be converted by existing K Points balance.

Can the spending paid with K Dollar be used for K Points registration?

No. K Dollar is a reward converted by K Points, therefore the spending amount settled by K Dollars cannot earn K Points.

Can KLUB 11 Memebrs use K Dollars to enroll workshops?

Yes. Some of the KKA workshops accept using K Dollars to settle full or part of the enrollment fee.

Am I entitled to the reward of Spend Stimulation Programme if I spent with K Dollars?

On the basis of the ineligibility to earn K Points with K Dollars spending, you are not entitled to any rewards of Spend Stimulation Programme. Such rewards are based on net spending excluding spending settled by K Dollars or K11 physical / electronic gift vouchers.