Program Terms and Conditions
KLUB 11 LOYALTY PROGRAMME TERMS AND CONDITIONS

KLUB 11 LOYALTY PROGRAMME TERMS AND CONDITIONS

1.

KLUB 11 LOYALTY PROGRAMME

 

1.1

KLUB 11 Loyalty Programme (“KLUB 11”) is managed and operated by K11 Loyalty Program Limited (“K11 LP”) and is governed by the terms and conditions set out herein (“Terms and Conditions”).

 

1.2

The submission of an application for Membership to KLUB 11 is deemed to be an acceptance of these Terms and Conditions. 

 

1.3

Upon becoming a Member of KLUB 11, the Member shall be deemed to have agreed to and be bound by these Terms and Conditions.

2.

DEFINITIONS

 

2.1         

Accumulated Spending

means the total Net Spending Amount by a Member, which is qualified for accumulation under KLUB 11.

 

2.2         

Benefit(s)

means any services, benefits, privileges, promotions, offers, rewards or the like offered or to be offered to the Members by K11 LP or any third parties (including but not limited to the Designated Merchants as defined in Clause 2.3 hereinbelow) under KLUB 11 from time to time.

 

2.3         

Designated Merchant

means any merchant who offers or will offer services, benefits, privileges, promotions, offers, rewards or the like to the Members under KLUB 11 subject to the applicable terms and conditions, whether specified herein or otherwise. A list of such merchants is set out at https://klub-11.com/privileges/ and may be varied and updated by K11 LP from time to time without any prior notice.

 

2.4         

e-Membership Card

means an electronic Membership Card (including but not limited to a General e-Membership Card, Gold Card e-Membership Card, Black Card e-Membership Card, Black Vantage e-Membership Card and such other kinds of e-membership cards as may be specified by K11 LP from time to time) issued to a Member for enjoyment of the Benefits.

 

2.5         

Hong Kong

means the Hong Kong Special Administrative Region of the People’s Republic of China.

 

2.6          

Hong Kong K11’s Official WeChat Account

means the relevant official WeChat page(s) of K11 MUSEA and K11 Art Mall.

 

2.7         

K Dollar

means the reward under the K Dollar Program. Please refer to the K Dollar Program Terms and Conditions for details at .

 

2.8         

K Dollar Program

means the K Dollar Program managed and operated by Missions Points Network Company Limited. Please refer to the K Dollar Program Terms and Conditions for details.

 

2.9        

K Point(s)

means the point(s) granted to members of K Dollar Program under the said program. Please refer to the K Dollar Program Terms and Conditions for details.

 

2.10      

K11 LP

means K11 Loyalty Program Limited, a company incorporated in Hong Kong with registered office at 4/F, Tsim Sha Tsui Centre, 66 Mody Road, Tsim Sha Tsui, Kowloon, Hong Kong.

 

2.11      

K11 Malls

means K11 MUSEA located at 18 Salisbury Road, Tsim Sha Tsui, Hong Kong, Hong Kong (“K11 MUSEA”) and K11 Art Mall located at 18 Hanoi Road, Tsim  Sha Tsui, Kowloon, Hong Kong (“K11 Art Mall”) or any other malls in Hong Kong as may be designated by K11 LP from time to time.

 

2.12      

K11 Merchants

means any merchant at the K11 Malls recognized or to be recognized by K11 LP, with whom a Member is entitled to earn K Points, register his spending, receive offers and/or rewards and use K Dollars, as the case may be, under KLUB 11 subject to the applicable terms and conditions as K11 LP may think fit. A list of  K11 Merchants may be varied and updated by K11 LP from time to time without any prior notice.

For the avoidance of doubt, a K11 Merchant does not include:

(a)   any car park operators, hotels, banks, financial institutions or securities brokers;

(b)   any merchants that do not issue machine-printed receipts; and

(c)    any merchants that are not duly authorized to do business in K11 Malls.

 

2.13      

KLUB 11

means the KLUB 11 Loyalty Programme operated and managed by K11 LP and governed by the Terms and Conditions set out herein.

 

2.14

KLUB 11 Koncierge

means a service counter in K11 Malls or other location as may be designated by K11 LP from time to time for Members’ use.

 

2.15      

KLUB 11 Website

means the website at https://KLUB-11.com/.

 

2.16      

Member

means a person admitted by K11 LP to be a General Member/ Gold Card Member/ Black Card Member/ Black Vantage Member or any other tiers of memberships as may be designated by K11 LP from time to time under KLUB 11, subject to such terms and conditions as K11 LP may think fit and the term “Membership” shall be construed accordingly.

 

2.17      

Mobile App

means the ‘K11 HK’ mobile application or other mobile application(s) for use by the Members for the purpose of KLUB 11.

 

2.18      

Net Spending Amount

means the amount spent by a Member in Transaction(s) made at K11 Merchants after deduction of all payments by means of as may be designated by K11 LP from time to time.

 

2.19        

Transaction

means the eligible transaction specified by K11 LP in these Terms and Conditions.

 

2.20      

A reference to one gender includes a reference to all genders.

 

2.21      

Words in the singular includes the plural and vice versa.

3.

ELIGIBILITY AND MEMBERSHIP

KLUB 11 Membership

 

3.1

There are four (4) types of Membership, namely, KLUB 11 General Member ("General Member"); KLUB 11 Gold Card Member ("Gold Card Member"); KLUB 11 Black Card Member ("Black Card Member"); and KLUB 11 Black Vantage Member ("Black Vantage Member").

 

3.2

Any individual aged 12 or above is eligible to apply for Membership as General Member or above upon satisfaction of the corresponding entry requirements as specified under Clause 5 hereinbelow. Minors (i.e. individuals under the age of require the consent of a parent or legal guardian to join KLUB 11. By accepting these Terms and Conditions, the minor confirms that he has obtained consent from his parent or legal guardian.

 

3.3

The registered name for Membership shall be the same as the applicant’s name in his official identity document and K11 LP shall have the right to seek verification from the applicant. Each individual is only entitled to have one (1) Membership account at any given time.

 

3.4

Approval of application for Membership and grant of the relevant Membership shall be at the sole and absolute discretion of K11 LP.  K11 LP may refuse to approve and grant any Membership without giving any reason.

 

3.5

Membership, the e-Membership Card and the Benefits are non-transferable and non-assignable and may only be used or enjoyed by that individual Member to whom the Membership, the e-Membership Card and the Benefits are granted or issued.

 

3.6

K11 LP may at any time without prior notice review the Membership tiers and the criteria for eligibility to the Membership, or reassign a Member to another Membership as K11 LP may decide.

 

3.7

K11 LP is entitled to modify the structure, benefits, contents and other features of KLUB 11, including but not limited to the Mobile App, the Memberships, the Accumulated Spending, the Benefit, these Terms and Conditions, joining programs of or having arrangements with new or other programs and termination of the KLUB 11, at any time without prior notice. Although K11 LP will use reasonable efforts to notify Members of material changes to KLUB 11 and/or to these Terms and Conditions, it is the responsibility of Members to keep themselves up to date in respect of KLUB 11 and these Terms and Conditions. Any registration of the Single Transaction Spending and/or the Accumulated Spending by a Member will be deemed as acceptance of any such modification. K11 LP will not be liable for any loss or damage resulting from any modifications to KLUB 11, including but not limited to these Terms and Conditions.

 

3.8

Each Member will be assigned a Membership account. Member must ensure that his Membership account details including but not limited to the password, Membership number, as well as any QR codes representing his Membership are kept confidential and are not disclosed to any parties. Member is fully responsible for any use of his Membership account by any persons and K11 LP shall not be liable in the event that a third person obtains access to a Member’s account to make transactions, whether with or without authority of the Member.

 

3.9

K11 LP shall have the right to audit a Member's account at any time without prior notice to the Member to ensure compliance with these Terms and Conditions, any terms and conditions of the Designated Merchants/ K11 Merchants, and any other applicable rules, regulations or terms and conditions. During the course of an audit, a Member’s account may be temporarily suspended and a Member may not be permitted to access his account nor perform any transactions.

4.

E-MEMBERSHIP CARD

 

4.1

K11 LP will issue an e-Membership Card to a Member upon his successful . K11 LP, the Designated Merchants and/or the K11 Merchants are entitled to request a Member to present his e-Membership Card when he claims for any Benefits, registers his spending, or makes any request in relation to his Membership, the e-Membership Card, the K Points and/or the Benefits.

 

4.2

Without prejudice to the right of K11 LP to seek verification under Clause 3.3, K11 LP, the Designated Merchants and/or the K11 Merchants are entitled to assume without proof that the bearer of an e-Membership Card is the Member named thereon.

5.

MEMBERSHIP ENTRY REQUIREMENT

 

5.1

General Member

 

 

5.1.1

Any individual who satisfies the membership entry requirements as may be specified by K11 LP from time to time is eligible for application for Membership. Membership for General Member has a lifetime validity period unless terminated pursuant to these Terms and Conditions.

 

 

5.1.2

If the single transaction spending (“Single Transaction Spending”) of a customer / General Member at a K11 Merchant has reached HKD50, he is eligible to register such spending.

 

 

5.1.3

K11 LP shall have the right to terminate the Membership of a General Member anytime if the General Member does not satisfy any of the conditions for becoming a Gold Card Member within the period specified by K11 LP (if any). Upon such termination, K11 LP is entitled to cancel all Accumulated Spending of such General Member and will not include the same for the purpose of calculating the Benefits.

 

5.2

Gold Card Member

 

 

5.2.1

Upon registration as General Member after the first time transaction, if the Accumulated Spending of a General Member in K11 Malls has reached HKD8,000 within any consecutive thirty (30) day period or the same-day spending of the General Member in K11 Malls has reached HKD5,000, he will be eligible to be upgraded to Gold Card Member. If a customer has not registered as General Member, he will become a Gold Card Member by making a same-day purchase of HKD5,000 in K11 Malls. Membership for Gold Card Member has a lifetime validity period unless terminated pursuant to these Terms and Conditions.

 

 

5.2.2

If a General Member fails to fulfil the upgrade requirement within the specified period, the Accumulated Spending record will be forfeited and will be re-calculated for another consecutive thirty (30) day period upon the next transaction.

 

5.3

Black Card Member

 

 

5.3.1

 

Black Card Membership may be joined by invitation, or if the Accumulated Spending of the General Member or Gold Card Member in K11 Malls has reached HKD120,000 within any consecutive thirty (30) day period (for first-time upgrade to Black Card Membership only) or if the annual spending of  the General Member or Gold Card Member in K11 Malls has reached HKD300,000, he will be eligible to be upgraded to / renewed as Black Card Member. Black Card Membership will only be valid for a period of twelve (12) months from the date a Black Card Member joins or renews his Membership. 

5.3.2

 

5.4

Black Vantage Member

 

 

5.4.1

Black Vantage Membership is by invitation only, and the individual’s annual spending in K11 Malls shall reach HKD1,000,000 in order to be eligible. Black Vantage Membership will only be valid for a period of twelve (12) months from the date a Black Vantage Member joins or renews his Membership.

6.

ELIGIBLE TRANSACTION

 

6.1

Only an eligible Transaction by a Member at a K11 Merchant in K11 Malls shall be counted towards the Accumulated Spending towards becoming a Member of different Membership tiers. An eligible Transaction EXCLUDES the following:

(a)     Any single spending below HKD50;

(b)     Any cash payment;

(c)     Purchase of any kinds of membership(s) (PURE Fitness at K11 MUSEA excepted);

(d)    Purchase of pre-paid items, cash vouchers, gift cards or coupons, stored value cards or pre-paid cards (merchants at K11 Art Mall excluded (except Market Place, Mannings, Chow Tai Fook, agnès b. RUE DE MARSEILLE, agnès b. CAFÉ, agnès b. FLEURISTE, agnès b. DÉLICES and IKEA Tsim Sha Tsui Plan and order point));

(e)     Purchase of show/event/exhibition tickets;

(f)      Payments using K Dollars and/or K11 physical or electronic gift vouchers;

(g)    Payments using cash vouchers, gift cards, gift coupons, stored value cards or pre-paid cards of merchants at K11 Art Mall (Market Place, Mannings, Chow Tai Fook, agnès b. RUE DE MARSEILLE, agnès b. CAFÉ, agnès b. FLEURISTE , agnès b. DÉLICES and IKEA Tsim Sha Tsui Plan and order point in K11 Art Mall excluded);

(h)     Adding value to Octopus cards, stored value cards or pre-paid cards;

(i)      Currency exchange;

(j)      Any transactions at Hyatt Regency Hotel, K11 ARTUS, K11 Atelier (including Victoria Dockside & King’s Road) and Rosewood Hong Kong;

(k)     Any transactions at Victoria Playpark, D Mind & the Prince and Yan Toh Heen;

(l)      Any online transactions with K11 Merchants;

(m)   Any bank transactions;

(n)     Charity donations;

(o)     Any bill payment (including but not limited to payment of telecommunication or utility bills); and

(p)     Any other transactions as specified by K11 LP from time to time (with or without prior notice).

7.

ELIGIBLE REGISTRATION

 

7.1

The customer / Member shall register the Single Transaction Spending or the Accumulated Spending in the Transaction:

(i)            via the Mobile App;

(ii)           via Hong Kong K11’s Official WeChat Account;

(iii)          at a self-service kiosk or through a sales ambassador; or

(iv)          by presenting his e-Membership Card and other proofs as specified in Clause 8 hereinbelow to the KLUB 11 Koncierge in K11 Malls or other locations as specified by K11 LP from time to time.

 

Registration shall be done within seven (7) days from the date of the Single Transaction Spending / relevant Transaction or other period as specified by K11 LP from time to time. 

The Single Transaction Spending / Accumulated Spending is deemed to be achieved by the customer / Member on the date of the Transaction.

 

7.2

Members may register their eligible Transactions as Accumulated Spending as follows:

Registration channel

KLUB 11 Koncierge

Mobile App

Hong Kong K11’s Official WeChat Account

Self Service Kiosk

Sales Ambassador

Eligible spending

Electronic payment only

Minimum spending

HKD50

Maximum spending

No upper limit

 

 

7.3

 

For any eligible Transaction made at or other merchants which may be updated by K11 LP from time to time (with or without prior notice), the spending will be automatically submitted by the relevant merchants on behalf of the Members upon Members’ presentation of his e-Membership Card from the Mobile App. For a list of such other merchants, please visit https://klub-11.com/k-point/. Members do not need to register such eligible Transaction for spending accumulation via the channels set out in Clause 7.2 above.

8.

PROOF OF SPENDING

 

8.1

K11 LP will only accept original machine-printed receipts as proof of Accumulated Spending by the Member. Payment slip of credit card, debit card, Apple Pay, Android Pay, Samsung Pay, WeChat Pay, Alipay, Quick Pass, Tap & Go, PayMe, EPS or any form of digital or smart device payment (except for Octopus card) shall be presented by the Member to K11 LP. K11 LP has the right to verify that the name of the Member on such slip is the same as that of his e-Membership Card / official identity document.

 

8.2

K11 LP will only accept original receipts or invoices and customer copy of electronic payment slip. K11 LP does not accept reprinted, handwritten and photocopied receipts or invoices. The payment must be made by the Member himself and K11 LP shall have the right to seek verification from the Member. For the avoidance of doubt, Members may not use sales receipts, electronic payment slips or other purchasing information/ document of any other individuals for earning Accumulated Spending.

 

8.3

K11 LP is entitled to make copies of the receipts, invoices or payment slips produced by the Member to K11 LP for audit purpose.

 

8.4

K11 LP is entitled to reject any receipts, invoices or payment slips that K11 LP suspects to be invalid, forged or not issued for genuine transactions.  K11 LP has the right to determine and verify the validity and applicability of any receipts, invoices or payment slips.  In the event of disputes, the decision of K11 LP shall be final and binding on the parties involved. 

 

8.5

 

 

K11 LP is entitled to mark on the original receipts, invoices or payment slips used for earning Accumulated Spending by the Member. Unless otherwise specified, the receipts, invoices or payment slips marked by K11 LP cannot be used by the Member again to participate in any other activities of K11 LP and/or redeem for any other Benefits.

9.

K POINTS AND K DOLLARS UNDER THE K DOLLAR PROGRAM

 

9.1

All Members are entitled to earn K Points and use K Dollars upon successful registration as member under the K Dollar Program. Members under the K Dollar Program shall be subject to the terms and conditions of the K Dollar Program.

 

9.2

Unless otherwise specified, a Member shall earn relevant K Point(s) under the K Dollar Program based on his corresponding Membership tier under KLUB 11 at the time of transaction for every HKD1 he spent in a Transaction at a K11 Merchant in K11 Malls (excluding spending by K Dollar(s)).

K Points earning ratios for each Membership tier are as follows: 

Membership tier

K Point(s) earned per every HKD 1 spending

General Member

1

Gold Card Member

1.5

Black Card Member

2

Black Vantage Member

2.5

 

For example:

 

General Member

Gold Card Member

Black Card Member

Black Vantage Member

Spending Amount

HKD1,000

HKD1,000

HKD1,000

HKD1,000

K Points Earned

1,000

1,500

2,000

2,500

 

K Point earning ratios may be adjusted and the number of K Points a Member will earn in each Transaction may be limited by K11 LP at any time without any prior notice.

 

9.3

For further details on the earning and usage of K Dollars, please refer to the terms and conditions of K Dollar Program at https://www.krewards.com/program-terms-and-conditions/..

10.

REDEMPTION AND ENJOYMENT OF BENEFITS

 

10.1

 

A Member may only claim Benefits at designated locations as may be specified by K11 LP from time to time and K11 LP is entitled to make the final decision on such Benefits. Members shall be subject to the terms and conditions as may be applicable to any Benefits from time to time.

 

10.2

All Benefits are offered subject to availability while stocks last (if applicable).

 

10.3

K11 LP is entitled to grant Benefits to a Member only when the Membership account of this Member is valid and in good standing as recognised by K11 LP.

 

10.4

Once K11 LP has accepted any redemption request from a Member, the redemption request by the Member cannot be changed or cancelled.

 

10.5

 

 

 

A Member shall forthwith inform K11 LP of any Transaction where Benefits have been obtained/redeemed but such Transaction is subsequently cancelled, refunded or reversed for whatever reasons. In such circumstances, or if the Member fails to inform K11 LP but it has come to the knowledge of K11 LP of those cancelled, refunded or reversed Transaction(s), the Member shall pay to K11 LP forthwith upon notice from K11 LP for the value of the Benefits, which shall be determined by K11 LP in its sole and absolute discretion.

 

10.6

 

K11 LP, Designated Merchants and the K11 Merchants are entitled to request a Member to present his e-Membership Card and, if necessary, other identification documents for verification of identity when the Member claims for any Benefits.

 

10.7

Employees and owners of the K11 Merchants who are also Members are not eligible to claim for the Benefits from the purchase(s) made from their own shops. K11 LP shall have the right to reject or invalidate any Benefit redemptions made by such individuals.

11.

REWARD REDEMPTION

 

11.1

K11 LP may issue a one-time QR code for specific rewards via the Member’s registered email or the said QR code may be stored in the Member’s KLUB 11 account on Mobile App / Hong Kong K11’s Official WeChat Account upon successful redemption. The issued QR code entitles the holder to redeem the reward within the designated validity period at designated location as stated.

 

11.2

The said QR code may be made available by for certain rewards under the online redemption platform on the KLUB 11 Website / K11 Kulture Academy website (https://kka.k11.com/en/) (“K11 Kulture Academy Website”) – My KLUB 11 Member Login. Members may redeem rewards subject to the terms and conditions as may be applicable from time to time.

 

11.3

All prices listed in KLUB 11 Website / K11 Kulture Academy Website  for redemption are denoted in Hong Kong dollars. All payments must be settled in Hong Kong dollars only.

 

11.4

Only credit cards registered with “Verified by Visa” or “MasterCard Secure Code” can be used in our online payment system (“Online Payment”). If a Member wishes to pay via Online Payment, he must register with either of these services through his credit card issuing bank before placing any order(s). By using the Online Payment system, a Member represents and warrants that he has obtained his credit card legally and has the capacity to enter into an Online Payment transaction. NOTE if a Member proceeds with payment via Online Payment system, he will be directed to a different website address operated by service provider of such Online Payment, and K11 LP does not endorse nor support the content of such website address. The user agreement for the Online Payment service will govern Member’s use of that service, and Member must refer to that user agreement and not these terms and conditions to determine his rights and liabilities as a user of the Online Payment services.

 

11.5

Members may submit requests for redemption of rewards through KLUB 11 Website / K11 Kulture Academy Website, KLUB 11 Koncierge or any other platform as may be specified by K11 LP from time to time. K11 LP may accept or reject such requests according to (amongst others) whether such Member has successfully processed any required payment for the redemption and whether the reward is still available.

 

11.6

If an online redemption request is accepted by KLUB 11 / K11 Kulture Academy, a redemption notification with a QR code will be sent to the Member by e-mail or via Mobile App. If a Member fails to collect his reward in accordance with the instructions specified in the redemption notification before the expiry of the said QR code, he is deemed to have forfeited his right to collect the reward.

 

11.7

A Member shall present his original and valid e-Membership Card for inspection at the time of redemption.

 

11.8

Rewards are offered on a first-come-first-served basis, and shall be available while stock lasts.

 

11.9

Rewards and QR codes cannot be exchanged for cash or other gifts.

 

11.10

Specific terms and conditions may apply to each reward and issued QR code.

12.

TERMINATION OR SUSPENSION OF MEMBERSHIP

 

12.1

Members may terminate their Membership at any time by giving written notice to K11 LP.

 

12.2

K11 LP is entitled to forthwith terminate or suspend the Membership of any Member in case the Member breaches any of these Terms and Conditions or does not comply with the instruction of K11 LP. In addition, K11 LP shall have the right to forthwith terminate or suspend the Membership of any Member at any time at the sole and absolute discretion of K11 LP without any reasons or compensation. K11 LP shall not be liable for any loss or damage resulting therefrom suffered by any party in any circumstances.

 

12.3

K11 LP is entitled to cancel all Accumulated Spending of a Member forthwith upon termination of his Membership for whatsoever reasons without any compensation.

 

12.4

Termination of Membership for whatsoever reasons shall not prejudice any accrued rights and remedies of K11 LP, the K11 Merchants and/or the Designated Merchants as at the date of termination.

 

12.5

If there is any misuse of, amongst others, the e-Membership Cards, QR codes, Membership accounts or Benefits, K11 LP, the Designated Merchants and/or the K11 Merchants shall have the right to terminate or suspend the Membership or withdraw the Benefits from the Member without prejudice to any accrued rights and remedies of K11 LP, the Designated Merchants and/or the K11 Merchants against the Member.  

 

12.6

Upon death of a Member, his Membership account shall be closed and all Accumulated Spending (if any) shall be cancelled by K11 LP without any compensation.

13.

DISCLAIMERS AND EXCLUSION OF LIABILITIES

 

13.1

K11 LP, K11 Merchants and/or Designated Merchants shall not be liable to Members for any direct, indirect or consequential loss, damage or expense of any kind whatsoever arising out of or in connection with KLUB 11 (including but not limited to the refusal by K11 LP, K11 Merchants and/or Designated Merchants to allow any Member to register his spending, or claim any Benefits or rewards). Such exclusion of liability applies whether the loss, damage or expense is caused by negligence or otherwise, and whether K11 LP, K11 Merchants and/or Designated Merchants have any control over the circumstances giving rise to the claim or not.

 

13.2

All liability, if any, on the part of K11 LP, its employee, affiliates, agents, suppliers and partner organizations as set out in these Terms and Conditions, expressed or implied by statute or otherwise, are hereby excluded to the fullest extent permitted by law. Without prejudice to the foregoing, the maximum liability of K11 LP to any Member shall not exceed HKD100 in aggregate in any event.

 

13.3

A Member is hereby deemed to have read, understood and agreed to these Terms and Conditions, and confirms that he has not relied on any statement, representation, assurance or warranty made by K11 LP and shall waive all of his rights, if any, against K11 LP in relation thereof.

 

13.4

Without prejudice to Clause 13.3 hereinabove, K11 LP does not give any warranty for the quality or fitness of any of the Benefits and accepts no responsibility in respect of the following: -

(a)    refusal by K11 LP, any K11 Merchants and any Designated Merchants to offer Benefits or accept e-Membership Card;

(b)    unavailability of any of the Benefits; and

(c)    refusal of replacement or change of any of the Benefits or compensation or reward thereof by K11 LP, any K11 Merchants, and/or any Designated Merchants.

 

13.5

K11 LP shall not be liable for any loss arising from the failure by K11 Merchants and/or Designated Merchants to provide any products, services, K Points or Benefits. Where a Member uses the services provided by a K11 Merchant and/or Designated Merchant, their terms and conditions shall apply in addition to these Terms and Conditions and K11 LP shall not be liable for any loss arising therefrom.

 

13.6

In case of any disputes between the Member and the K11 Merchants and/or the Designated Merchants, the parties shall resolve the disputes amongst themselves. K11 LP shall have the right not to be involved in the dispute and the exercise of such right by K11 LP shall not prejudice any rights of K11 LP under these Terms and Conditions. 

 

13.7

Designated Merchants and/or K11 Merchants may impose additional terms and conditions in respect of the Benefits available to the Member. Members agree to be bound by such additional terms and conditions in respect of the Benefits.

 

13.8

All terms expressed or implied by statute or otherwise on the part of K11 LP, K11 Merchants and/or Designated Merchants are hereby excluded to the fullest extent permitted by law. For the avoidance of any doubt, nothing in these Terms and Conditions shall exclude liability for death or personal injury caused by negligence.

14.

 GENERAL CONDITIONS

 

14.1

K11 LP shall deal with all personal data in accordance with the Personal Data (Privacy) Ordinance of the laws of Hong Kong and the New World Group Privacy Policy Statement. Please refer to the Privacy Policy Statement of K11 LP here: https://klub-11.com/privacy-policy/.

 

14.2

A Member shall consent to the Personal Information Collection Statement of K11 LP during the application for Membership  which sets out the privacy policy and practices of K11 LP in respect of its collection, holding and use of personal data in relation to KLUB 11.

 

14.3

If a Member has any questions or wishes to access or correct his personal data held by K11 LP, please contact the Personal Data Privacy Officer of K11 LP at:

K11 Loyalty Program Limited
4/F Tsim Sha Tsui Centre
No. 66 Mody Road
Tsim Sha Tsui East, Kowloon
Hong Kong


Attention:
Legal Department
Personal Data Privacy Officer
(Marked as Confidential)

 

14.4

The use of the KLUB 11 Website, Mobile App, Hong Kong K11’s Official WeChat Account and facility is governed by the applicable terms and conditions and the Privacy Policy Statements of the KLUB 11 Website, Mobile App, Hong Kong K11’s Official WeChat Account and facility.

 

14.5

K11 LP shall have the right and discretion to amend, delete, modify and/or vary any of these Terms and Conditions, including but not limited to imposing additional terms in respect of the Membership, the e-Membership Card, the Accumulated Spending, the Benefits and other matters in relation to KLUB 11 from time to time without prior notice. Should there be any inconsistencies between these Terms and Conditions and those additional terms and conditions, those additional terms and conditions shall prevail.

 

14.6

K11 LP is entitled to transfer, assign, charge, sub-contract or otherwise dispose of any of the rights or obligations under these Terms and Conditions and KLUB 11 on such terms and conditions as K11 LP may at its sole and absolute discretion think fit at any time without any prior notice to the Member.

 

14.7

K11 LP is entitled to amend, suspend and terminate KLUB 11 at any time without any prior notice, reason or compensation. K11 LP shall not be liable for any loss or damage resulting therefrom by any party in any event.

 

14.8

Any failure to enforce a particular term herein by K11 LP does not constitute a waiver of that term.

 

14.9

All parties agreeing to these Terms and Conditions do not intend that any term of these Terms and Conditions should be enforceable or enjoyed, by virtue of the Contracts (Rights of Third Parties) Ordinance (Cap 623 of the Laws of Hong Kong), by any entity or person who is not a party to these Terms and Conditions. The consent of any entity or person who is not a party to these Terms and Conditions is not required to rescind or vary these Terms and Conditions.

 

14.10

K11 LP has the right to interpret these Terms and Conditions and its interpretation shall be final and binding on all parties concerned.

 

14.11

The Chinese version of these Terms and Conditions is provided for reference only.  In the event of any discrepancy between the English version and the Chinese version, the English version shall prevail.

 

14.12

These Terms and Conditions shall be governed by the laws of Hong Kong and any disputes arising from, out of or in relation thereto, shall be subject to the exclusive jurisdiction of the Hong Kong courts.

         

 

Effective from 22 March 2022