K Dollar is a membership reward that can be earned and spend as instant cash at K Dollar participating merchants. Offering a flexible and convenient reward journey.
Cumulative spending HK$250 = up to 1 K Dollar^
Every cumulative spending of HK$250 = up to 1.5 K Dollars^
Every cumulative spending of HK$250 = up to 2 K Dollars^
Every cumulative spending of HK$250 = up to 2.5 K Dollars^
Use K Dollars
1 K Dollar = HK$ 1
*A minimum of 10 K Dollars is required per transaction.
*K Dollars used for payment cannot be refunded, returned, or reinstated.
*最低支付金额为 10 K 分赏（香港）
#The QR code represents the amount of K Dollars you converted from K Points.
^The QR code is valid for 60 seconds. The K Points used to convert into K Dollar will be deducted from your account upon successful scanning of the QR code and is not refundable.
K Dollar is a means of payment used at K11 MUSEA, K11 Art Mall, THE FOREST & etc. You can earn K Dollars with your eligible spending and spend as instant cash at various participating merchants. Please visit 'K11 HK' Mobile App for more details.
Please refer to ‘BRANDS’ in the next tab or directly from 'K11 HK' Mobile App.
Simply follow the below steps:
i. Inform shop staff of Participating Merchant about the wish to use K dollars
ii. Login to member’s account via 'K11 HK' Mobile App
iii. Select ‘K Dollar’ menu bar and convert K Points into K Dollars, and the system will generate a QR Code representing the spending amount of K Dollars
iv. Present the QR code to the shop staff of participating merchants to scan
v. After successful scanning, the spending amount of K Dollars will be deducted immediately
vi. After the transaction is completed, the transaction record of K Dollars can be checked in the account
The QR code will be expired every 60 seconds. Once the code is expired, member can re-generate the code. If the QR code is not scanned within 60 seconds, K Dollars will not be deducted.
Unless otherwise specified, K Dollar earned will expire 12 months from the date of earning and will not be extended. Members can check the validity date of each K Dollar by clicking the remaining balance on the homepage of the 'K11 HK' Mobile App.
No. K Dollars which QR code is successfully scanned at Participating Merchants are not reversible nor refundable
No. K Dollars which QR code is successfully scanned at Participating Merchants are not reversible nor refundable.
Minimum 10 K Dollars must be used in every single transaction, while there is no maximum cap for now.
K Dollar is not transferable and cannot be converted into cash.
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KLUB 11 Members can download / login to 'K11 HK' Mobile App, and your K Dollar balance will be displayed on the homepage.
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On the basis of the ineligibility to earn K Points with K Dollars spending, you are not entitled to any rewards of Spend Stimulation Programme. Such rewards are based on net spending excluding spending settled by K Dollars or K11 physical / electronic gift vouchers.