Program Terms and Conditions
KLUB 11 LOYALTY PROGRAMME TERMS AND CONDITIONS

1.

KLUB 11 PROGRAMME & K11 ARTIST KLUB

 

1.1

KLUB 11 Loyalty Programme (“KLUB 11”) is managed and operated by K11 Loyalty Program Limited (“K11 LP”) and is governed by the Terms and Conditions set out herein (“Terms and Conditions”).

 

 

1.2

K11 Artist KLUB (“K11 AK”) is a service offered by K11 LP to the members of K11 Artist KLUB (“Members of K11 AK”) and is also governed by the Terms and Conditions.

 

 

1.3

The submission of an application for membership to KLUB 11 and K11 AK is deemed to be an acceptance of these Terms and Conditions. 

 

 

1.4

Upon becoming a member of KLUB 11 and K11 AK, the member shall be deemed to have agreed to and be bound by these Terms and Conditions.

 

2.

DEFINITIONS

 

2.1

Accumulated Spending

 

means the total amount of spending by a Member, which is qualified for accumulation under the Programme.

 

2.2

Benefit

means any services, benefits, privileges, promotions, offers, rewards or the like offered or to be offered to the K11 AK Members and  Members by K11 LP or any third parties (including but not limited to the Designated Merchants) under the Programme from time to time.

 

 

2.3

Designated Mall

means any commercial premises other than K11 MUSEA and K11 Art Mall (whether in Hong Kong or in Mainland China) as may be designated by K11 LP from time to time.

 

 

2.4

Designated Merchant

means any merchant who offers or will offer services, benefits, privileges, promotions, offers, rewards or the like to the Members under the Programme subject to the applicable terms and conditions, whether specified herein or the otherwise. A list of such merchants is set out at

https://klub-11.com/privileges/

and may be varied and updated by K11 LP from time to time without any prior notice.

 

 

 

 

 

 

2.5

e-Membership Card

means an electronic Membership Card or Physical Membership Card (including but not limited to a Pre-Membership e-Membership Card, Gold/ Black e-Membership Card and such other kinds of membership cards as may be specified by K11 LP from time to time) issued to a Member for enjoyment of the Benefits. The registered name shall be the same as the applicant’s official identity document and K11 LP reserves the right to seek verification from the applicant.

 

 

2.6

Gold/Black Card/ Black Vantage Member

means a person admitted by K11 LP to be a KLUB 11 Gold/ Black Card/ Black Vantage Member under the Programme subject to such terms and conditions as K11 LP may think fit.

 

 

 

 

 

 

2.7

Hong Kong

means the Hong Kong Special Administrative Region.

 

 

2.8

K11 LP

means K11 Loyalty Program Limited, a company incorporated in Hong Kong with registered office at 4/F, Tsim Sha Tsui Centre, 66 Mody Road, Tsim Sha Tsui, Kowloon, Hong Kong.

 

 

2.9

K Dollar

means the means of payment to be used in K11 Hong Kong which are converted from KLUB Points.

 

 

2.10

K11 MUSEA and K11 Art Mall

means K11 Art Mall, K11 MUSEA and any K11 Art Mall or Designated Mall (whether in Hong Kong or in Mainland China) as may be designated by K11 LP from time to time.

 

 

2.11

K11 Beauty

means K11 Beauty (Shop 105, Level 1, K11, 18 Hanoi Road, Tsim Sha Tsui, Hong Kong) or any counter run by K11 Beauty at specified locations notified from time to time.

 

 

2.12

K11 Design Store

means K11 Design Store (Shop 110 & 111, Level 1, K11, 18 Hanoi Road, Tsim Sha Tsui, Hong Kong) or any counter run by K11 Design Store at specified locations notified from time to time.

 

 

2.13

K11 Select

means K11 Select (Shop 101, Level 1, K11, 18 Hanoi Road, Tsim Sha Tsui, Hong Kong) or any counter run by K11 Select at specified locations notified from time to time.

 

 

2.14

Hong Kong K11’s Official WeChat Account

 

means the relevant official WeChat page(s) of K11 MUSEA and K11 Art Mall.

 

2.15

K11 AK

Member

 

means any Free Member, Individual Member, Student Member and other tier of members of K11 AK as may be designated by K11 LP from time to time.  The term “K11 AK Membership” shall be construed accordingly.

 

 

2.16

KLUB 11 Koncierge

means a service counter designated for KLUB 11 Members in any K11 MUSEA or Art Mall or Designated Mall or other location as may be designated for use by K11 LP from time to time.

 

 

2.17

KLUB Point

means the credit point granted to Gold Card Members or above by K11 LP under the Programme.

 

 

2.18

KLUB 11 Website

means the website at www.KLUB-11.com.

 

 

 

2.19

KLUB 11 Member

means any Registered Member, Pre-Member, Gold Card Member, Black Card Member, Black Vantage Member and other tier of members of KLUB 11 as may be designated by K11 LP from time to time.

 

 

2.20

Membership

means the membership of KLUB 11 of whatever tier.

 

 

2.21

Mobile App

 

means the ‘K11 HK’ Mobile App of K11 in Hong Kong.

 

 

2.22

Net Spending Amount

means the spending amount after deduction of all payments by means of K11 gift vouchers, K Dollars, K11 Design Store vouchers, DS Dollars and other vouchers and credits.

 

 

2.23

Participating Merchant

means any merchant recognized or to be recognized by K11 LP, with whom a member is entitled to earn KLUB Points, register his/her spending, receive offers and/or reward, and use K Dollars, as the case may be, under the Programme subject to the applicable terms and conditions as K11 LP may think fit. A list of such merchants may be varied and updated by K11 LP from time to time without any prior notice. For the avoidance of doubt, a Participating Merchant does not include:

(a)     any car park operators, hotels, banks, financial institutions or securities brokers;

(b)    any merchants that do not issue machine-printed receipts; and

(c)     any merchants that are not duly authorized to do business in K11 MUSEA and K11 Art Mall or the Designated Malls.

 

 

2.24

Physical Membership Card

 

means the physical membership card issued to a Member, if applicable, under the Programme subject to such terms and conditions as K11 LP may think fit.

 

2.25

Pre-Member

means a Member admitted by K11 LP to be a KLUB 11 Pre-Member under the Programme subject to such terms and conditions as K11 LP may think fit.

 

 

2.26

Programme

means the Programme operated and managed by K11 LP under the name of “KLUB 11”.

 

 

2.27

Registered Member

 

means a Member admitted by K11 LP to be a KLUB 11 Registered Member under the Programme subject to such terms and conditions as K11 LP may think fit.

 

 

2.28

QR Code

means the QR Code specified in Clause 12.1 hereinbelow.

 

 

2.29

Transaction

means the eligible transaction specified by K11 LP in these Terms and Conditions.

 

 

2.30

A reference to one gender includes a reference to all genders.

 

 

2.31

Words in the singular includes the plural and vice versa.

 

3.

ELIGIBILITY AND MEMBERSHIP

 

KLUB 11 MEMBERSHIP

 

3.1

There are five (5) types of Membership, namely, KLUB 11 Registered Member ("Registered Member"); KLUB 11 Pre-Member ("Pre-Member"); KLUB 11 Gold Card Member ("Gold Card Member"); KLUB 11 Black Card Member ("Black Card Member"); and KLUB 11 Black Vantage Member ("Black Vantage Member").

 

 

 

 

 

3.2

Any individual aged 12 or above is eligible to apply for Membership as Registered Member, Pre-Member or Gold Card Member upon satisfaction of the corresponding entry requirements as specified under Clause 5 hereinbelow.  Black Vantage and Black Card Members are joined upon invitation only. Membership for Registered Member, Pre-Member or Gold Card Member has lifetime validity period (unless terminated pursuant to these terms and conditions).  Membership of Black Vantage and Black Card Member has a respective validity period of 12 months from the date Black Vantage/ Black Card Member joins or renews the relevant Membership. Upon expiry of the 12 months period, if the Black Vantage / Black Card Member does not reach the required spending to maintain the Black Vantage / Black Card Membership, the relevant member will be automatically converted into a Gold Card Member and be subject to the terms thereto.

 

 

3.3

The registered name shall be the same as the applicant’s official identity document and K11 LP reserves the right to seek verification from the applicant.

 

 

3.4

Approval of application for membership and grant of the relevant membership shall be at the sole and absolute discretion of K11 LP.  K11 LP may refuse to approve and grant any membership without giving any reason.

 

 

3.5

The Membership, the e-Membership Card and the Benefits in KLUB 11 are non-transferable and non-assignable and may only be used or enjoyed by that individual Member to whom the Membership, the e-Membership Card and the Benefits are granted or issued.

 

 

3.6

K11 LP may at any time without prior notice review the Membership tiers, and the criteria for eligibility to a particular membership, or reassign a Member to another Membership as K11 LP may decide.

 

 

K11 AK MEMBERSHIP

 

3.7

There are three (3) types of K11 AK Membership, namely, K11 AK Free Member ("Free Member"); K11 AK Individual Member ("Individual Member"); and K11 AK Student Member ("Student Member").

 

 

3.8

An applicant applying for Free Membership, Individual Membership, and Student Membership shall first become a Member of KLUB 11 in the corresponding tier and pay the annual fee as specified below:

 

 

KLUB Membership

K11 AK Membership

Annual Fee

Registered Member

Free Member

Free

Pre-Member

Individual Member

HKD500

Pre-Member

Student Member

HKD200

 

 

 

3.9

Any individual who is aged 12 or above is eligible to apply for K11 AK Membership as Free Member, Individual Member or Student Member upon satisfaction of the corresponding entry requirements as specified above to enjoy the Benefits entitled to a Free Member, Individual Member or Student Member under this Programme or to be stipulated by K11 LP from time to time.  If you are under the age of 12, you should obtain consent from your parent or guardian before you apply for any K11 AK Membership. Free Membership has a lifetime validity period (unless terminated pursuant to these terms and conditions).  The Individual Membership and Student Membership are only valid for one (1) year from their respective effective date(s).

 

 

 

 

3.10

The registered name shall be the same as the applicant’s official identity document and K11 LP reserves the right to seek verification from the applicant.

 

 

3.11

Approval of application for membership and grant of the said membership shall be at the sole and absolute discretion of K11 LP.  K11 LP may refuse to approve and grant any membership without giving any reason.

 

 

3.12

The K11 AK Membership and the Benefits in K11 AK are non-transferable and non-assignable and may only be used or enjoyed by that individual member to whom the membership and the Benefits are granted or issued.

 

 

3.13

K11 LP may at any time without prior notice review the K11 AK Membership tiers, and the criteria for eligibility to a particular membership, or reassign a K11 AK Member to another K11 AK Membership as K11 LP may decide.

 

 

 

 

 

 

 

4.

E-MEMBERSHIP CARD

 

4.1

K11 LP will issue an e-Membership Card to a Member upon his successful application for Membership via ‘K11 HK’ Mobile App or Hong Kong K11’s Official WeChat Account. K11 LP and the Designated Merchants are entitled to request a Member to produce his e-Membership Card when he claims for any Benefits or make a request in relation to his Membership, the e-Membership Card, the KLUB Points and the Benefits.

 

 

4.2

Without prejudice to the right of K11 LP to seek verification under Clause 2.7, K11 LP and the Designated Merchants are entitled to assume without proof that the bearer of a Card is the Member named thereon.

 

 

4.3

The Physical Card remains the property of K11 LP and shall be returned to K11 LP immediately by a Member upon termination of the Membership or upon request of K11 LP from time to time.

 

 

4.4

Misuse of the e-Membership Card or Physical Card by a Member may result in termination or suspension of Membership or withdrawal of Benefits from the Member by K11 LP and the Designated Merchants without prejudice to the accrued rights and remedies of K11 LP and the Designated Merchants against the Member.

 

5.

MEMBERSHIP ENTRY REQUIREMENTS

 

5.1

Registered Member

 

 

5.1.1

Any individual who satisfies the membership entry requirements as may be specified by K11 LP from time to time is eligible for application for Membership.

 

 

 

5.1.2

Unless otherwise stated, no Benefits will be enjoyed by Registered Members including but not limited to the granting of KLUB Points.

 

 

 

5.1.3

K11 LP reserves the right to terminate the Registered Membership of a Registered Member anytime if the Registered Member does not satisfy any of the conditions for becoming a Pre-Member or Gold Card Member within the period specified by K11 LP (if any). Upon such termination, K11 LP is entitled to forfeit all Accumulated Spending of such Registered Member and does not include them for the calculation of Benefits purpose.

 

 

5.2

Pre-Member

 

 

5.2.1

If the single transaction spending (“Single Transaction Spending”) of a customer/ Registered Member has reached HKD50, he/she is eligible to register as/ be upgraded to Pre-Member.

 

 

 

5.2.2

Only an eligible Transaction between a customer/ Registered Member and a Participating Merchant shall be counted towards the Eligible Spending towards becoming a Pre-Member as defined in Clause 6 hereinbelow;

 

 

 

5.2.3

The customer/ Registered Member shall register the Single Transaction Spending in the Transaction via his/her Mobile App/ Hong Kong K11’s Official WeChat Account or by presenting his/her e-Membership Card (if applicable) and other proofs as specified in Clause 8 hereinbelow to the KLUB 11 Koncierge in the same K11 MUSEA and K11 Art Mall or Designated Mall or other locations as specified by K11 LP from time to time within seven (7) days from the date of the relevant Transaction or other period as specified by K11 LP from time to time. The Single Transaction Spending are deemed to be achieved by the Pre-Member on the date of the Transaction.

 

 

 

5.2.4

For avoidance of doubt, K11 LP does not offer any KLUB Points to Pre-Members for any spending in Transaction by the Pre-Members which are already counted as fulfilment of the applicable conditions for application of Membership. The spending amount of HKD50 or above will be counted as Accumulated Spending for upgrade to the next membership tier.

 

 

 

5.2.5

Unless otherwise stated, no Benefits will be enjoyed by Pre-Members including but not limited to the granting of KLUB Points.

 

 

 

 

 

 

 

5.2.6

K11 LP reserves the right to terminate the Membership of a Pre-Member at anytime if the Pre-Member does not satisfy any of the conditions for becoming a Gold Card Member within the period specified by K11 LP (if any). Upon such termination, K11 LP is also entitled to forfeit all Accumulated Spending of such Pre-Member and does not include them for the calculation of Benefits purpose.

 

 

5.3

Gold Card Member

 

 

5.3.1

Upon registration as Pre-Member after the first time transaction, if the Accumulated Spending of Pre-Member has reached HKD8,000 within thirty (30) days or same-day spending has reached HKD5,000, he/she will be eligible to be upgraded to Gold Card Member. If a customer who has not registered as Pre-Member, he/she will become a Gold Card Member by making a same-day purchase of HKD5,000.

 

 

 

5.3.2

If a Pre-Member fails to fulfill the upgrade requirement within the specified period, the Accumulated Spending record will be forfeited and it will be re-calculated for another thirty (30) days upon the next transaction.

 

 

 

5.3.3

Only an eligible Transaction between a Pre-Member and a Participating Merchant shall be counted towards the Accumulated Spending towards becoming a Gold Card Member as defined in Clause 6 hereinbelow;

 

 

 

5.3.4

The Gold Card Member shall register the Accumulated Spending in the Transaction via his/her Mobile App/ Hong Kong K11’s Official WeChat Account or by presenting his/her e-Membership Card and other proofs as specified in Clause 8 hereinbelow to the KLUB 11 Koncierge in the same K11 MUSEA or K11 Art Mall or Designated Mall or other locations as specified by K11 LP from time to time within seven (7) days from the date of the relevant Transaction or other period as specified by K11 LP from time to time. The Accumulated Spending are deemed to be achieved by the Gold Card Member on the date of the Transaction.

 

 

 

 

 

 

5.4

Black Card Member

 

 

5.4.1

For Black Card Membership, it is by invitation only and he shall reach an annual spending of HKD300,000 to be eligible. The membership will only be valid for a period of 12 months from the date a Black Card Member joins or renews the membership.

 

 

 

5.4.2

The Black Card Member shall register the Accumulated Spending in the Transaction via his/her Mobile App/ Hong Kong K11’s Official WeChat Account or by presenting his/her e-Membership Card and other proofs as specified in Clause 8 hereinbelow to the KLUB 11 Koncierge in the same K11 MUSEA or K11 Art Mall or Designated Mall or other locations as specified by K11 LP from time to time within seven (7) days from the date of the relevant Transaction or other period as specified by K11 LP from time to time. The Accumulated Spending are deemed to be achieved by the Black Card Member on the date of the Transaction.

 

 

5.5

Black Vantage Member

 

 

5.5.1

For Black Vantage Membership, it is by invitation only and he shall reach an annual spending of HKD1,000,000 to be eligible. The membership will only be valid for a period of 12 months from the date a Black Vantage Member joins or renews the membership.

 

 

 

5.5.2

The Black Vantage Member shall register the Accumulated Spending in the Transaction via his/her Mobile App/ Hong Kong K11’s Official WeChat Account or by presenting his/her e-Membership Card and other proofs as specified in Clause 8 hereinbelow to the KLUB 11 Koncierge in the same K11 MUSEA or K11 Art Mall or Designated Mall or other locations as specified by K11 LP from time to time within seven (7) days from the date of the relevant Transaction or other period as specified by K11 LP from time to time. The Accumulated Spending are deemed to be achieved by the Black Card Member on the date of the Transaction.

 

 

 

 

 

6.

ELIGIBLE TRANSACTION

 

6.1

Only an eligible Transaction between a Member and a Participating Merchant shall be counted towards the Accumulated Spending, and the Transaction shall exclude the following transactions:

 

(a)   Any single spending below HKD50;

(b)   Purchase of cash vouchers, gift cards or coupons, stored value cards or pre-paid cards;

(c)   Purchase of show/event/exhibition tickets;

(d)   Payments using K11 gift vouchers ;

(e)   Adding value to Octopus cards, stored value cards or pre-paid cards;

(f)    Currency exchange;

(g)   Any transaction at Hyatt Regency Hotel, K11 ARTUS, and Rosewood Hong Kong;

(h)   Any transactions at Victoria Playpark;

(i)     Any bank transactions;

(j)     Charity donations;

(k)   Any bill payment (including but not limited to payment of telecommunication or utility bills); and

(l)     Any other transaction between the Member and any Participating Merchant as specified by K11 LP from time to time (with or without prior notice).

 

7.

ELIGIBLE REGISTRATION

 

7.1

Members may register their eligible transactions for spending accumulation/KLUB Points accumulation as follows:

 

KLUB 11 Koncierge  /

‘K11 HK’ Mobile App/ Hong Kong K11’s Official WeChat Account /

Self Service Kiosk/ Sales Ambassador

Eligible Spending

Cash Payment

Electronic Payment

Minimum

HKD50

HKD50

Maximum

HKD500

Without upper limit

 

7.2

For any eligible Transaction made at MoMA Design Store, Nature Discovery Park, DONUT CAFE, Donut Store, KLUB 11 Koncierge, K11 Beauty, K11 Design Store, K11 Select or other merchants which may be updated by K11 LP from time to time (with or without prior notice), the spending will be automatically submitted by the relevant merchants on behalf of the Members. Members do not need to register such eligible Transaction for spending accumulation/ KLUB Points accumulation via the channels set out in Clause 7.1 above.

 

 

8.

PROOF OF SPENDING

 

8.1

K11 LP will only accept machine-printed receipts as proof of Accumulated Spending in Hong Kong by the Member. If the spending on a Transaction by a Member exceeds HKD500 or other amount specified by K11 LP, the credit, debit, Apple Pay, Android Pay, Samsung Pay, WeChat Pay, Alipay, Quick Pass (or any form of digital or smart device payment) payment slip shall also be presented by the Member to K11 LP unless the payment is made through the use of Octopus card and K11 LP has the right to verify the name of the Member on such slip is the same as that of his/her e-Membership Card / official identity document.

 

 

8.2

K11 LP will only accept invoice (發票) printed under supervision of the local tax authority together with the machine-printed receipts as proof of any Accumulated Spending in Mainland China by the Member.

 

 

8.3

K11 LP will only accept original receipts or invoices and does not accept reprinted, handwritten and photocopied receipts or invoices. The payment must be made by the Member himself/herself and K11 LP reserves the right to seek verification from the Member.

 

 

8.4

K11 LP is entitled to make copies of the receipts or invoices produced by the Member to K11 LP for audit purpose.

 

 

8.5

K11 LP is entitled to reject any receipts or invoices that K11 LP suspects to be invalid, forged or not issued for genuine transactions.  K11 LP reserves the right to determine / verify the validity and applicability of any receipts or invoices.  In the event of disputes, the decision of K11 LP shall be final and binding on the parties involved. 

 

 

8.6

 

 

K11 LP is entitled to mark on the original receipts or invoices used for earning Accumulated Spending by the Member. K11 LP does not accept the use of such marked receipts or invoices for earning KLUB Points by the Member again.

 

9.

KLUB POINTS AND K DOLLARS

 

9.1

Only a Gold Card or above tier Member is entitled to earn KLUB Points. Subject to Clauses 9.3 and 9.4 hereinbelow, a Gold Card or above tier Member will earn 1 KLUB Point for every HKD1 he spent in a Transaction at a Participating Merchant in Hong Kong (KLUB Points earned from Van Cleef & Arpels will be capped at 3 million KLUB Points per year) and 1 KLUB Point for every RMB1 he spends in a Transaction at a Participating Merchant in Mainland China (excluding spending by K Dollar(s)). K11 LP is entitled to adjust the KLUB Point earning rates at any time without any prior notice and to restrict or limit the number of KLUB Points a Gold Card or above tier Member will earn on each Transaction for the special Programmes, facilities and promotional activities.  K11 LP may from time to time organize promotional events for Members or selected Members for awarding KLUB Points.  These Members may earn extra KLUB Points through making purchase at designated merchant(s), shop(s), brand(s) or points of sale  during the specific promotional period.  The invitations to the abovementioned promotional events are personal to the recipient Members.  Only Members who have received the event invitation may participate in the event and the invitation is not transferable to other persons, including other Member(s). All KLUB Points decimals will be rounded up to the closest single digit, e.g.:-

 

Spending Amount

KLUB Points earned

 

HKD/RMB1,250.40

1,251 KLUB Points

 

 

9.2

Relevant regular KLUB Points shall be credited to Member’s account two days after the transaction date upon verification whereas bonus KLUB Points shall be credited according to terms and conditions of each specific promotion(s).  K11 LP may in its absolute discretion accommodate instant credit of KLUB Points on a case by case basis.

 

9.3

Only a Gold Card or above tier Member is entitled to convert KLUB Points to K Dollars in Hong Kong. A Gold Card Member can convert 200 KLUB Points to 1 K Dollar whereas a Black Card Member can convert 150 KLUB Points to 1 K Dollar, and each K Dollar can be used as HKD1 instant cash to be spent in a Transaction at a Participating Merchant in Hong Kong. K11 LP is entitled to adjust the K Dollar conversion rate at any time without any prior notice and/or to restrict or limit the amount of K Dollars a Gold Card or above tier Member will spend on each Transaction for the special Programmes, facilities and promotional activities.

 

 

9.4

 

KLUB Points converted into K Dollars, where the QR code representing the K Dollars has been scanned by the merchants, are not reversible to KLUB Points. No refund is allowed and cannot be converted into cash. Spending by K Dollars are also not counted as spending amounts for promotional and redemption programmes organized by K11 LP.

 

 

9.5

Members shall spend at least 10 K Dollars in participating merchants if he wishes to spend K Dollars by converting respective KLUB Points.

 

 

9.6

K11 LP will only offer KLUB Points to a Gold Card or above tier Member for the spending on an eligible Transaction between a Gold Card or above tier Member and a Participating Merchant and the Transaction as specified in Clause 6 hereinabove.

 

 

9.7

To earn KLUB Points, the Gold Card or above tier Member shall register the spending in the Transaction via his/her Mobile App/ Hong Kong K11’s Official WeChat Account or by presenting his e-Membership Card and other proofs as specified in Clause 8 hereinabove to the KLUB 11 Koncierge  in the same K11 MUSEA or K11 Art Mall or Designated Mall or other locations as specified by K11 LP from time to time within seven (7) days from the date of the relevant Transaction or other period as specified by K11 LP from time to time. KLUB Points are deemed to be earned by the Gold Card or above tier Member on the date of the Transaction.

 

 

9.8

K11 LP is entitled to cancel or deduct the KLUB Points of any Gold Card or above tier Member if such KLUB Points were granted by K11 LP to the Gold Card or above tier Member by mistake or error.

 

 

9.9

If a Gold Card or above tier Member has earned KLUB Points from a Transaction which is subsequently cancelled or reversed for whatever reasons, K11 LP is entitled to deduct the KLUB Points earned therefrom from his account.

 

 

9.10

If a Gold Card or above tier Member has already obtained the Benefits but does not have sufficient KLUB Points for redemption of the Benefits for whatever reasons, the Gold Card or above tier Member shall make up the shortfall by paying to K11 LP HKD100 for every 100 KLUB Points or RMB100 for every 100 KLUB Points or other ratio specified by K11 LP or its pro-rate amount. The Gold Card or above tier Member agrees that the payment by the Gold Card or above tier Member to K11 LP in the shortfall is an agreed liquidated damages but not a penalty.

 

 

9.11

If a Gold Card or above tier Member does not report the error on KLUB Points to K11 LP within fourteen (14) days from date of issue of a statement from K11 LP to the Gold/ Black Card Member, the Gold Card or above tier Member is deemed to agree to the accuracy of the KLUB Points on the Transaction record specified in the his/her Mobile App/ Hong Kong K11’s Official WeChat Account.

 

 

9.12

Except for manifest errors, the records of K11 LP as to the number of KLUB Points earned or used by a Gold Card or above tier Member are conclusive.

 

 

9.13

The KLUB Points which a Gold Card or above tier Member has earned will be subject to points expiry date depending on the date the Gold Card or above tier Member becomes a KLUB 11 Member (“the Expiry Date”). On the Expiry Date, the remaining KLUB Points unused will expire.  K11 LP reserves the right to shorten or extend the expiry period of KLUB Points with or without notice to a Gold Card or above tier Member.

 

 

 

Date of Joining KLUB 11 membership

Points Expiry Date

1 January to 31 March

31 March of each following year

1 April to 30 June

30 June of each following year

1 July to 30 September

30 September of each following year

1 October to 31 December

31 December of each following year

 

 

 

 

 

 

 

 

 

 

9.14

 

Notwithstanding the foregoing, the KLUB Points which a Gold Card or above tier Member has earned within the seven (7) days immediately prior to the relevant Points Expiry Date will have an extension of validity period up and until the following end of quarter date.   For example, for KLUB Points earned during 25 December 2019 to 31 December 2019 (with original Points Expiry Date of 31 December 2019), the relevant KLUB Points will have an expiry date up and until 31 March 2020.

 

For avoidance of doubt, if a Gold Card or above tier Member joins KLUB 11 on 15 May 2019, the corresponding expiry date of his KLUB Points will be 30 June 2020. The KLUB Points that he earns from 15 May 2019 to 23 June 2020 shall expire on 30 June 2020. For a Member upgraded to Black Card or above Membership tier, the Points Expiry Date will remain unchanged and reference to the original date as he/she first joined KLUB 11.

 

 

9.15

Only a Gold Card or above tier Member may use the following services via below channels (as and where applicable):

 

Types of Services

KLUB 11 Koncierge

KLUB 11 Website

Mobile App/ WeChat

Self Service Kiosks

Register eligible transactions for KLUB Points earning

 

Convert KLUB Points into K Dollar

 

 

 

Redeem KLUB Points for rewards

 

 

Check KLUB Points/ K Dollar balance

Update personal particulars

✔ *

 

Check information on member benefits and privileges

 

 

 

 

 

 

 

 

 

 

 

 

* Only age range and gender of personal particulars can be updated via Mobile App / Hong Kong K11’s Official WeChat Account of which K11 LP has the right to change or update from time to time without notice.

 

For the purpose of using the services mentioned in 9.1 hereinabove, each Gold Card or above Member will be assigned a membership account and a password. The Gold Card or above Member shall keep his membership account, username and password strictly confidential and in safe custody. The Gold Card or above Member is fully responsible for any use of his membership account by any person (including any third parties whether with or without authority of the Gold/ Black Card Member or above tier).

 

 

 

 

10.

REDEMPTION AND ENJOYMENT OF BENEFITS

 

10.1

 

A Member may only be able to claim certain items under the Benefits, at the respective K11 MUSEA and K11 Art Mall and/ or certain Designated Mall and/ or other location specified by K11 LP from time to time and K11 LP is entitled to make final decision on such items of Benefits.

 

 

10.2

All Benefits are offered subject to availability and are offered only while stocks last (if applicable).

 

 

10.3

K11 LP is entitled to grant Benefits (including but not limited to using KLUB Points and / or K Dollars) to a Member only when the Membership account of this Member is valid and in good standing as recognised by K11 LP.

 

 

10.4

Once K11 LP has accepted a redemption request (including conversion from KLUB Points to K Dollars) from a Member, the redemption request by the Member cannot be changed or cancelled.

 

 

10.5

K11 LP and the Designated Merchants are entitled to request a Member to present his/her e-Membership Card and, if necessary, other identification documents for verification of identities of the Member when the Member claims for any Benefits.

 

 

 

 

11.

REWARD REDEMPTION

 

11.1

KLUB 11 may issue a one-time use QR code for specific rewards via the member’s registered email or be stored in his KLUB 11 account on Mobile App / Hong Kong K11’s Official WeChat Account upon successful redemption. The issued QR code entitles the holder to redeem the reward within the designated validity period at designated location as stated.

 

 

11.2

It may be made available by KLUB 11 / K11 Kulture Academy / K11 Atelier Academy for certain rewards under the online redemption platform in KLUB 11/ K11 Kulture Academy website – My KLUB 11 Member Login. Under the KLUB Points/ K Dollar plus payment feature, Members can redeem the specific reward using a combination of KLUB Point/ K Dollar and additional payment. All payment must be made through the online credit card payment system.

 

 

11.3

All prices listed in KLUB 11 / K11 Kulture Academy website for redemption are denoted in Hong Kong dollars. All payments must be settled in Hong Kong dollars only.

 

 

11.4

Only credit cards registered with “Verified by Visa” or “MasterCard Secure Code” can be used in our online payment system (“Online Payment”). If you wish to pay via Online Payment, please register with either of these services through your credit card issuing bank before placing your order. By using the Online Payment system you represent and warrant that you have obtained your credit card legally and have the capacity to enter into an Online Payment transaction. NOTE if you proceed with payment via Online Payment system, you will be directed to a different website address operated by service provider of such Online Payment, KLUB 11 does not endorse nor support the content of such website address. The user agreement for the Online Payment service will govern your use of that service, and you must refer to that user agreement and not these terms and conditions to determine your rights and liabilities as a user of the Online Payment services.

 

 

11.5

Members may submit requests for redemption of rewards through KLUB 11 / K11 Kulture Academy website or KLUB 11 Koncierge. Nevertheless, the KLUB Points/ K Dollar plus Pay redemption feature is only available online. KLUB 11 may accept or reject such requests according to whether Member has sufficient KLUB Points or successfully process any required payment for the Redemption and whether the reward is still available.

 

 

11.6

When a Member redeems the Reward(s), the relevant KLUB Points/K Dollars will be deducted automatically from his/her KLUB 11 membership account. The deductions will be shown on the Members’ statements of accounts.

 

 

11.7

If an online redemption request is accepted by KLUB 11 / K11 Kulture Academy, a redemption notification letter will be sent to the Member by e-mail or via Mobile Apps. If a Member fails to collect his/her reward in accordance with the instructions specified in redemption notification before the expiry of the QR Code, he/she is deemed to have given up his or her right to collect the reward.

 

 

11.8

A Member shall present his or her original and valid Gold/ Black/ Black Vantage e-Membership Card for inspection at the time of redemption.

 

 

11.9

Rewards are offered on a first-come-first-served basis, and shall be available while stock lasts.

 

 

11.10

Rewards and QR codes cannot be exchanged for cash or other gifts.

 

 

11.11

Specific terms and conditions may apply to each reward and issued QR code.

 

12.

TERMINATION OR SUSPENSION OF MEMBERSHIP

 

12.1

K11 LP is entitled to forthwith terminate or suspend the membership of any Member and / or K11 AK Member in case the member breaches any of these Terms and Conditions or does not follow the instruction of the K11 LP. In addition, K11 LP reserves the right to forthwith terminate or suspend the membership of any Member and / or K11 AK Member at any time at the sole discretion of K11 LP without any reasons or compensation. K11 LP shall not be liable for any loss or damage resulting therefrom by any party in any event.

 

 

12.2

K11 LP is entitled to cancel all unused KLUB Points of a Member forthwith upon termination of its Membership for whatsoever reasons without any compensation.

 

 

12.3

Termination of membership of the Member and / or the K11 AK Member for whatsoever reasons shall be without prejudice to the accrued rights and remedies of K11 LP, the Participating Merchants and the Designated Merchants.

 

 

12.4

Upon death of a Member and / or K11 AK Member, his/her membership account shall be closed and all unused KLUB Points (if any) shall be cancelled by K11 LP without any compensation.

 

13.

DISCLAIMERS AND EXCLUSION OF LIABILITIES

 

13.1

All liability, if any, on the part of K11 LP, its employee, affiliates, agents, suppliers and partner organizations as set out in these Terms and Conditions, expressed or implied by statute or otherwise, are hereby excluded to the fullest extent permitted by law. Without prejudice to the foregoing, the maximum liability of K11 LP to any Member and / or K11 AK Member shall not exceed HKD100 in aggregate in any event.

 

 

13.2

A Member and / or a K11 AK Member hereby is deemed to have read, understood and agreed that he does not rely on any statement, representation, assurance or warranty made by K11 LP and shall waive all of his rights, if any, against K11 LP in relation thereof.

 

 

13.3

Without prejudice to Clause 14.2 hereinabove, K11 LP does not give any warranty for the quality or fitness of any of the Benefits and accepts no responsibility in respect of the following: -

(a)      refusal by K11 LP and any Designated Merchants to offer the Benefits or accept the Card;

(b)     unavailability of any of the Benefits; and

(c)      refusal of replacement or change of any of the Benefits or compensation or reward thereof by K11 LP or any Designated Merchants.

 

 

13.4

In case of any disputes between the Member and / or K11 AK Member and the Designated Merchants in relation to these Terms and Conditions or the Benefits, both parties shall resolve the disputes themselves. K11 LP shall have the right not to involve in the dispute provided that it shall be without prejudice to any rights of K11 LP under these Terms and Conditions, including exercising its rights to make final decision on the dispute.

 

 

13.5

The Designated Merchants may impose additional terms and conditions in respect of the Benefits available to the Member. The Member agrees to be bound by such additional terms and conditions in respect of the Benefits.

 

 

14.

PERSONAL INFORMATION COLLECTION STATEMENT

 

14.1

K11 LP will deal with all personal data in accordance with the Personal Data (Privacy) Ordinance of the Laws of Hong Kong and the New World Group Privacy Policy Statement. The provisions of this clause set out the specific areas.

 

 

14.2

The personal data collected from a Member and / or a K11 AK Member by K11 LP will be used for daily operation; administration of membership accounts and records; research and development; advertising, marketing, public relations and direct marketing (including joint marketing); communicating news and information; identification; processing of purchase orders; provision of goods, services, benefits, offers and promotions or others tailored to needs; fundraising; information and database administration; and other purposes in connection with or incidental to the aforesaid.

 

 

14.3

K11 LP may share the personal data with or transfer the same to any third parties (within Hong Kong or Mainland China), including but not limited to K11 Group Limited and New World Development Company Limited, Chow Tai Fook Jewellery Group Limited, their respective holding companies, associated companies, fellow subsidiaries and any company in which any of the above has any interest (collectively “New World Group”) and the business associates, partners, agents, contractors, suppliers and providers of K11 LP for the purposes specified in Clause 14.2 hereinabove.

 

 

14.4

A Member and / or a K11 AK Member has a right to request in writing the Personal Data Privacy Officer of K11 LP to:

(a)      access his personal data held by K11 LP (if any); and

(b)     require K11 LP to correct his personal data that is inaccurate (if any).

K11 LP may charge a reasonable fee for processing a data access request of a Member.

 

 

14.5

If a Member and / or a K11 AK Member has any questions or wishes to access or correct his personal data held by K11 LP, please contact K11 LP’s Personal Data Privacy Officer at:

K11 Loyalty Program Limited
4/F Tsim Sha Tsui Centre,
No. 66 Mody Road,
Tsim Sha Tsui East,

Kowloon,
Hong Kong
Attention:
Legal Department
Personal Data Privacy Officer
(Marked as Confidential)

 

 

14.6

The physical records of the personal data of a Member and / or a K11 AK Member will be stored in secured places with restricted access. The electronic records of the personal data of a Member and / or a K11 AK Member will be stored in the servers of K11 LP located in secured places. Only authorized personnel of K11 LP will have access to these records and servers.

 

 

14.7

Please also read the Privacy Policy Statement (https://klub-11.com/privacy-policy/) of K11 LP at KLUB 11 Website which sets out the general privacy policy and practices of K11 LP in respect of its collection, holding and use of personal data. The Privacy Policy Statement is also applicable to the Programme.

 

15.

GENERAL CONDITIONS

 

15.1

The use of the KLUB 11 Website, Mobile App, Hong Kong K11’s Official WeChat Account and facility by the Member and / or the K11 AK Member is also governed by, if any, the applicable terms and conditions and the Privacy Policy Statement of such website, app and facility.

 

 

15.2

K11 LP is entitled to impose additional terms and conditions in respect of the Membership, the K11 AK Membership, the Card, the KLUB Points and the Benefits from time to time. Should there be any inconsistencies between these Terms and Conditions and those additional terms and conditions, those additional terms and conditions shall prevail.

 

 

15.3

K11 LP is entitled to transfer, assign, charge, sub-contract or otherwise dispose of any of the rights or obligations under these Terms and Conditions and the programme on such terms and conditions as K11 LP may at its sole discretion think fit at any time without any prior notice to the Member and / or K11 AK Member.

 

 

15.4

K11 LP is entitled to, at any time, modify the structure, contents and other features of the programme, including but not limited to joining programmes of or having arrangements with other programmes for customer rewards and targeted offers.

 

 

15.5

K11 LP is entitled to amend, suspend and terminate the programme at any time for commercial consideration as it deems fit by giving to the Members and / or K11 AK Members a one (1) week’s prior notice without any reasons or compensation. In addition, K11 LP reserves the rights to amend, suspend and terminate the programme at any time without any prior notice, reasons or compensation. K11 LP shall not be liable for any loss or damage resulting therefrom by any party in any event.

 

 

15.6

K11 LP reserves the absolute right and discretion to amend, delete, modify and/or vary any of these Terms and Conditions, including but not limited to the privileges and benefits under KLUB 11 and / or K11 AK, at any time without prior notice.

 

 

15.7

Any failure to enforce a particular term herein by K11 LP does not constitute a waiver of that term.

 

 

15.8

K11 LP has the right to interpret these Terms and Conditions. In case of disputes, the decision of K11 LP will be final and binding on all parties concerned.

 

 

15.9

The Chinese version of these Terms and Conditions is provided for reference only.  In the event of any discrepancy between the English version and the Chinese version, the English version shall prevail.

 

 

15.10

These Terms and Conditions shall be governed by the laws of Hong Kong.

 

               

 

Effective from 23 Oct 2019